Personal Training Terms & Conditions & Refund Policy


1. I understand that Kirsty Green operates on a pre-pay basis and once Kirsty and I have agreed upon the most appropriate Training/Therapy programme/package for me, payment must be made before the sessions are conducted. All personal training sessions must be paid for in advance of the month ahead, on or before the last training session of the current month. Unless a course is booked, therapy sessions must be paid for in advance of the next session. Bookings will not be confirmed until payment has been received and any failure to make payment before the beginning of the month will result in sessions being forfeit.

2. I understand that all pre-paid block courses and packages have a completion date. Outstanding sessions will not be carried over to the next month or beyond the end of an arranged block. Where possible, sessions may be rescheduled within the month or block if more than 24hrs notice is given.

3. I understand that I must contact Kirsty directly to cancel booked sessions. Cancellations made with less than 24hrs notice will incur full charge. If for any reason a session is cancelled by Kirsty it will be rescheduled to you at the earliest convenience to both parties.

4. I understand all sessions will last 1 hour unless otherwise stated and will start and finish on time. I also understand that Kirsty may not be able to provide a full hour if I am late to a session. However, if Kirsty is late for a session, I will receive the full session time or have the outstanding time added to another session.

5. I understand the results of any training or therapy course cannot be guaranteed and my progress depends on my effort and cooperation in and outside of the sessions. In particular I acknowledge that individual results may vary and no particular result is guaranteed by Kirsty.

6. I understand that there are inherent risks in participating in a programme of strenuous exercise. If I sustain or claim to sustain any injury while participating in a fitness programme, I acknowledge that Kirsty green will not be responsible, except where the injury was caused by the gross negligence of kirsty.

7. I certify that my answers to the pre-Activity/Therapy Questionnaire are true and complete to the best of my knowledge. I understand and agree that it is my responsibility to inform Kirsty of any conditions or changes in my health, now and ongoing, which might affect my ability to exercise safely and with minimal risk of injury/or issues that may be contra-indicatory to sports massage therapy.

8. I understand that refunds will not be given except in the unlikely event that Kirsty is unable to continue my training/therapy, only in this instance will a full refund be given for any unfulfilled sessions.

9. I understand when I intend to terminate or change an arrangement of ongoing month to month personal training/therapy sessions, 1 months notice must be given.

10. I understand that if in the event I cannot fulfil an arranged, regular allocated time slot for my personal training/therapy sessions for the next month or block, I may permanently lose the time slot, as these time slots may be reassigned to other clients. If I wish to return to personal training/therapy sessions, alternate time slots will be offered if available.


11. I understand that Kirsty Green is a self employed, independent, freelance Personal Trainer and Massage Therapist. I acknowledge that in engaging with Kirsty Green I am entering into a contract with her only and that all information provided to her is strictly confidential. I agree to the above terms and conditions for the duration of my training with Kirsty Green.